Terms and Conditions

Last updated April 24, 2026

Agreement to terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and High Country Transportation Services LLC ("Company," "we," "us," or "our"), concerning your access to and use of the https://highcountrytranssvcs.com website as well as any other media form or mobile application related, linked, or otherwise connected thereto (collectively, the "Site"). By accessing the site, you agree you have read, understood, and agreed to be bound by all of these Terms of Use.

Damages

Guests take full responsibility for any damages that they’ve caused. The damages include, but are not limited to, physical damage and any extra cleaning resulting from the use of the vehicle by the guests. Fees will be determined based on actual repair costs and the time associated with repairing and cleaning the vehicle. High Country Transportation Services is not responsible for personal belongings or items left in the vehicle. If lost items are found, the company will try to return the item(s) promptly at the owner’s expense. Returning lost items may include, but is not limited to, extra time added to reservations or shipping and packaging costs. Vehicles cannot be loaded in excess of their capacity. Clients will be responsible for any penalties incurred as a result of non-compliance with these policies. For example, suppose a client makes a reservation for a vehicle that does not fit all of the passengers or luggage due to its size. In that situation, we will consider it the client’s mistake and responsibility, and the cost of the reservation will be charged in full.
A driver has the right to stop the vehicle for any negligence. If there is negligence, no refunds will be made, and the booking will be invoiced in full.

Delayed and Missed/Canceled Flights

In the case of missed flights or delays, it’s the guest’s responsibility to notify High Country Transportation Services by calling customer service at (303) 963-0277 to reschedule the reserved pick-up. If a flight is delayed after take-off, we will track the arrival time, and do our best to accommodate with no additional charges being applied.

If your flight is canceled for any reason, you should notify us 24 hours in advance to reschedule your pick-up from the mountain area and 24 hours in advance of pick-up from the Denver area. For example, if you’re being picked up from the Denver International Airport, you are expected to give us 24 hours in advance. Similarly, if you’re traveling from a ski resort to Denver International Airport and your flight is canceled, you are expected to provide us with 24 hours in advance. If you change your reservation time by less than the time mentioned above, your current reservation will be considered a late cancellation and will be charged 100% plus all applicable fees. Please make sure you provide us all the correct flight, contact, and reservation information. We are not responsible if the arrival/departure information is incorrect or not provided to us. We only track the flight numbers that have been provided at the time of reservation.

Airport pick-ups

High Country Transportation Services is not responsible if a guest is not present at the reserved time. If the guest cannot find the vehicle, they should contact customer service at (303) 963-0277. Drivers will wait 45 minutes free of charge for domestic flights and 60 minutes for international flights. High Country Transportation Services is not responsible to deliver any luggage that does not fit in the requested vehicle when booking your reservation. We are not responsible for any delays resulting in late cancellations or no-shows. If contact is not made after the courtesy timeout has expired or guests leave the pick-up location without notifying us, the booking will be treated as a no-show and 100% of the booking fee will be charged plus all applicable charges.

If the waiting time exceeds the limits, High Country Transportation Services has the right to charge an additional fee for every 15 minutes spent waiting at the airport.

If the guest fails to let us know about any delays, the company has the right to withdraw the vehicle. The trip will be considered complete, and we will charge 100% of the payment for the reservation.

All-other pick-ups

Upon arrival at the guest’s pick-up location at the reserved time, the driver will wait 15 minutes free of charge. After 30 minutes of waiting after the reserved time, the company has the right to cancel the trip and consider the trip as complete, and charge in full the cost of the trip.

Complimentary 15-minute Stops

All Mountain reservations include a complimentary 15-minute stop. Any additional stops that aren't scheduled/reserved along the way will be charged for every 15 minutes at the company’s rate. We understand that there may be unplanned stops, but the guests will incur additional charges at the company’s hourly rate. We reserve the right to refuse any additional non-scheduled stops, especially during the winter season because we need to be on time for our other clients.

Bad Weather and Traffic

High Country Transportation Services is not responsible for guests being late to their flights or place of arrival. As such, we are not responsible for vehicles being late due to delays, traffic, weather conditions, and unexpected vehicle malfunctions. Road closures, unsafe road conditions, and accidents are situations beyond our control, and we are not be responsible for unforeseen events beyond our control.

Prohibited Activities

No smoking in the vehicles

No-Shows

A reservation is considered a no-show if the guest fails to contact High Country Transportation Services before the expired grace period. No shows will be charged the total amount of the booking fare.

Change of Plans

It’s the guest’s responsibility to notify High Country Transportation Services if their arrival time and flight information are changed. Changes to reservations are only allowed through email or by calling (303) 963-0277.

Payment Policies

By making a reservation, you indicate that you are the cardholder of the credit/debit card you provided on the reservation request or that the cardholder authorizes you to make this transaction. Also, you give us permission to charge the credit card in the total cost of the reservation for the services requested, including any taxes, surcharges, gratuities, and other charges associated with your reservation.

Return Policy

Guests can cancel at no charge up to 48 hours before their trip starts. Based on Mountain Standard Time, if a guest fails to cancel within the allotted time (48 hours in advance), they will be charged 100% of the payment, including all fees in their reservation.

Intellectual Property Rights

Unless otherwise indicated, the website is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the website "As Is" for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the website and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

User Representations

By using the website, you represent and warrant that: (1) you have the legal capacity, and you agree to comply with these Terms of Use; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the website through automated or non-human means, whether through a bot, script, or otherwise; (4) you will not use the website for any illegal or unauthorized purpose; and (5) your use of the website will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the website.

Site Management

We reserve the right, but not the obligation, to: (1) monitor the website for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) manage the website in a manner designed to protect our rights and property and to facilitate the proper functioning of the website.

Electronic Communications, Transactions, and Signatures

Visiting the website, completing online forms, and sending us emails constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the website satisfy any legal requirement that such communications be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the website.